For our walkthrough video on this topic please click here. To view your order history, follow the below instruction:
How do I reset my password?
To reset your password simply do the following: Or if you are already logged into your account:
How to schedule a delivery date for your eGift
You can easily schedule a delivery date of an eGift Card for a specific date and time. The eGift Card will be sent to the recipient as scheduled, and you will be notified once they open their gift. To schedule a gift delivery on a browser:
Where are my eGift Cards stored?
When you purchase an eGift for yourself, it will be automatically added to your secure Digital Wallet. Your True Rewards Wallet can be accessed by the Wallet link on the top right of the screen in the drop-down menu.
Will I receive a tax invoice?
Yes. True Rewards will send you a tax invoice automatically to the email on your account once you’ve processed your order.
How do I delete a linked credit card from my Account?
Select ‘My Account’ under the top-right drop-down and click on ‘Payment Details’. You can remove your linked Card from this page. Note: You will need to link a card to make future purchases.
The expiry date on my credit card has changed. How do I update it?
Please add your new Card via Payment Details if you use a True Rewards Business account and My Account if using a True Rewards Personal account.
How do I confirm my card?
*Please note: The $1 pre-authorisation will be automatically released back to your Card in 7-10 days.
Is my information kept securely?
True Rewards platform was built on the highest level of security, and it stores your personal information securely on a tightly monitored server. True Rewards does not store your financial or payment information.
What type of payments does True Rewards accept for Personal purchases?
For all personal purchases, True Rewards accepts Visa and Mastercard credit cards.
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