Make sure you’ve updated to the latest version of Apple software/operating system on your phone, then: If you are still experiencing issues, here are some other tips: Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal. Still having issues? Contact our team for further assistance via help@truerewards.com.au
I’m unable to add my card to the Google Wallet.
To add your Digital Visa card, ensure your Google wallet is set to Default Payment and your notifications are turned on for Google Wallet. Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal. Still having issues? Contact our team for further assistance via help@truerewards.com.au
I sent the eGift to the incorrect email address
Please contact us to confirm the original, incorrect email address and advise the updated recipient details. We will then arrange to re-send the gift email. Note: We can only re-send the gift card if the gift card has not been opened or added to another digital wallet/account.
I have been charged $1 but didn’t buy an eGift card. How do I get a refund?
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
I can’t see the code within my online banking
Note: The first four numbers are your code – each bank changes how this message is displayed within your online banking.
I have received a message: ‘Fetching still pending’
Due to high demand, your order is taking a little longer. Please check back in 15 mins. If unresolved, please contact us at help@truerewards.com.au.
I entered the verification code incorrectly to link my card
No problems simply try again (up to 3 attempts). If you have further problems, try linking another card.
My Account is Inactive
The most common reason why an account is inactive is because the account is still under review by our team. Shortly after signing up for a Business Account, you will receive a call to verify the information you have entered into your account. Once this check has been completed, and your account is approved, you
Reset Password
To reset your password simply do the following: Or if you are already logged into your account:
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