If your PIN isn’t working, don’t worry — we can help get it sorted quickly. Please double-check that: If you’ve checked the above and it’s still not working, please contact the True Rewards Support Team so we can assist you:📧 help@truerewards.com.au📞 1300 878 739 (Mon–Fri, 9am–5pm AEST) Be sure to include your gift card number
What happens if my eGift card expires?
Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer.All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your digital wallet or viewing your gift online.
Can I top up the value of my eGift card?
No, eGift Card values are set and cannot be topped up. Once you’ve spent the value of your eGift Card you can archive it, so it is no longer displayed in your wallet.
How do I select retail brands for the Choice branded eGift Card?
Log into your account and select the Choice Gift Card product. Next, select the drop-down ‘Filter Exchangeable eGifts’. The default will have all retailers selected. Browse all the options and, if you wish, remove the tick beside the retailers you do not want as an option.
How to use the ‘Choice’ eGift Card
Receiving a Choice eGift CardTo swap your Choice eGift Card for a retailer gift card, simply follow the below steps. Swap from your True Rewards digital Wallet Swap without a True Rewards digital Wallet Once the swap is completed, your Choice eGift Card will transform into the retailer eGift Cards you’ve selected. You can then
How to redeem your Retail or Choice eGift Card
When you have received your gift via email, follow the below steps to view and store the eGift Card safely in your digital wallet or mobile device. If you have received a ‘Choice’ eGift Card, you can swap it for a retailer eGift Card of your choice by clicking ‘Swap Now’. You do not need
What is the ‘Choice’ eGift Card (Multi-choice)?
The ‘Choice’ eGift Card (or the Co-branded Choice eGift Card) allows the recipient to swap their eGift for up to 4 retailer eGift cards of their choice. The recipient can choose from 1 to 4 cards up to the total face value of the eGift Card. For example, a recipient of a $200 Choice Card
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