Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer.All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your digital wallet or viewing your gift online.
Can I top up the value of my eGift card?
No, eGift Card values are set and cannot be topped up. Once you’ve spent the value of your eGift Card you can archive it, so it is no longer displayed in your wallet.
Will my eGift Card get blocked or land in my friend’s junk/spam folder?
True Rewards uses leading technology and the latest email delivery system to ensure your eGift Cards are delivered instantly and safely to the recipient’s email account. However, if your friend has not received the email to claim their eGift, we recommend letting them know to check their junk or spam folders, just in case. If
Where are my eGift Cards stored?
When you purchase an eGift for yourself, it will be automatically added to your secure Digital Wallet. Your True Rewards Wallet can be accessed by the Wallet link on the top right of the screen in the drop-down menu.
Will I receive a tax invoice?
Yes. True Rewards will send you a tax invoice automatically to the email on your account once you’ve processed your order.
How do I delete a linked credit card from my Account?
Select ‘My Account’ under the top-right drop-down and click on ‘Payment Details’. You can remove your linked Card from this page. Note: You will need to link a card to make future purchases.
The expiry date on my credit card has changed. How do I update it?
Please add your new Card via Payment Details if you use a True Rewards Business account and My Account if using a True Rewards Personal account.
How do I confirm my card?
*Please note: The $1 pre-authorisation will be automatically released back to your Card in 7-10 days.
Is my information kept securely?
True Rewards platform was built on the highest level of security, and it stores your personal information securely on a tightly monitored server. True Rewards does not store your financial or payment information.
What type of payments does True Rewards accept for Personal purchases?
For all personal purchases, True Rewards accepts Visa and Mastercard credit cards.
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