Please contact us to confirm the original, incorrect email address and advise the updated recipient details. We will then arrange to re-send the gift email. Note: We can only re-send the gift card if the gift card has not been opened or added to another digital wallet/account.
I have been charged $1 but didn’t buy an eGift card. How do I get a refund?
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
I can’t see the code within my online banking
Note: The first four numbers are your code – each bank changes how this message is displayed within your online banking.
I have received a message: ‘Fetching still pending’
Due to high demand, your order is taking a little longer. Please check back in 15 mins. If unresolved, please contact us at help@truerewards.com.au.
I entered the verification code incorrectly to link my card
No problems simply try again (up to 3 attempts). If you have further problems, try linking another card.
Why is my account inactive?
For Business accounts The most common reason why an account is inactive is because the account is still under review by our team. Shortly after signing up for a Business Account, you will receive a call to verify the information you have entered into your account. Once this check has been completed, and your account
Removing a gift card
Once you have used up all the remaining balance of an eGift Card and wish to remove the Card from your Wallet, follow the below steps. Please note: once an eGift card has been archived, it cannot be unarchived. Please contact us if you have an issue with an archive card at help@truerewards.com.au.
How to schedule a delivery date for your eGift
You can easily schedule a delivery date of an eGift Card for a specific date and time. The eGift Card will be sent to the recipient as scheduled, and you will be notified once they open their gift. To schedule a gift delivery on a browser:
How do I change my Email or Mobile Number?
To change your account information, log in to True Rewards To Change Phone Number: To Change Email Address:
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