If your PIN isn’t working, don’t worry — we can help get it sorted quickly. Please double-check that: If you’ve checked the above and it’s still not working, please contact the True Rewards Support Team so we can assist you:📧 help@truerewards.com.au📞 1300 878 739 (Mon–Fri, 9am–5pm AEST) Be sure to include your gift card number
Can I use my Digital Visa Card without Apple or Google Pay?
Yes! Our digital Visa cards can be used for online purchases using the digital Visa card details which can be found on the True Rewards Card Portal.
Is there a maximum number of Digital Visa cards I can add to my Apple or Google Wallet?
Yes. A maximum of 8 – 10 cards can be added to a mobile wallet (limits can vary across devices).
Can I top up my account/card?
Reloadable prepaid cards are topped up in True Rewards by the original sender, most often a business.
I’m unable to add my card to my Apple wallet.
Make sure you’ve updated to the latest version of Apple software/operating system on your phone, then: If you are still experiencing issues, here are some other tips: Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal. Still having issues? Contact our team for further assistance via help@truerewards.com.au
I’m unable to add my card to the Google Wallet.
To add your Digital Visa card, ensure your Google wallet is set to Default Payment and your notifications are turned on for Google Wallet. Alternatively, you can add the card details manually to your wallet from the True Rewards Card Portal. Still having issues? Contact our team for further assistance via help@truerewards.com.au
How do I access multiple Digital Visa Cards?
If you have more than one Digital Visa Gift Card issued by True Rewards, you can toggle between the cards on our web portal. To check your balance, click the link from your original email or visit truerewards.cards and verify your OTP. Click on the folder icon on the top left corner and you will
Where can I find out more information about Apple Pay?
To find out more information on how to make secure payments and set up Apple Pay with your Card, please visit apple.com/au/apple-pay/.
Where can I use Google Pay?
Google Pay is accepted at select supermarkets, pharmacies, restaurants, clothing stores, gas stations, beauty shops, and other retailers that accept mobile payments. For assistance with Google Pay please click here.
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