A Visa Reloadable Prepaid Card is a general purpose prepaid card that can be used online and in-person, including contactless payments, wherever Visa is accepted. Visa Reloadable Prepaid cards can then be topped up with additional funds over time.
How do I activate a reloadable card?
To activate your reload card, refer first to the email and mobile number you have received from the sender. Click on the link or URL, and you’ll be taken to a webpage where you follow the prompts:
What is Know Your Customer (KYC)?
Some reloadable prepaid cards require identity verification (Know Your Customer or KYC) before they can be activated and used. As the card issuer, we’re obligated to ensure each cardholder completes a quick identity check. This process confirms the card is in the right hands and securely logs the verification against the card for compliance and
Will I receive statements showing charges on my card?
You won’t receive a statement like you would with a personal bank account, as your True Rewards card isn’t linked to one. To view your card balance and transaction history, simply return to the card portal using the link in your original email or SMS. Alternatively, you can visit truerewards.cards and log in using your
How do I give my employees or customers a Digital Visa Reloadable card?
To set up your reloadable card program, simply book a demo here. Our team will walk you through the platform, pricing, and everything you need to launch a tailored rewards or incentive solution for your business.
Can I check my cardholders’ transactions or generate a report?
True Rewards provides standard reporting tools within the platform, giving you visibility over card status and general activity on your reloadable cards. Want to explore more advanced reporting features? Ask us about our reporting capabilities during your product demo – we’ll show you how to get the insights that matter most to your business.
How do I top up my cardholders’ account?
All reloadable cards are prepaid. To top up a card, simply request a float for additional funds into your True Rewards account. Once your float is funded, you can select the specific card(s) you’d like to reload and nominate the top-up amount. Once the top-up is complete, the cardholder will receive an email and SMS
Are there any limits to a Reloadable card?
The maximum value that a reloadable card can hold at any one time is $4,999.
Can I create a custom Visa Reloadable Prepaid card?
Yes. In the same way single-load gift cards can be customised, you can create your own branded Visa reloadable cards AND customise the entire customer journey.
Can I opt for a physical reloadable Visa card?
Yes, physical reloadable cards are available. You can also run a program with part digital and part physical reload cards in circulation.
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